PRIVACY POLICY
The Change Lounge adopts the Australian Privacy Principles (APPs) included in The Privacy Act 1988 (Cth) which governs the collection, use, storage, disclosure, security and access of your personal information.
Change Consulting and Coaching Services
Our consultants and coaches are committed to providing quality change consulting and coaching services to you. As part of delivering these services effectively, we will need to collect and record personal information from you that is relevant to your consultations. This information will remain strictly confidential between you and your coach/consultant and will not be shared with any third party.
Online Coaching Consultations
Our coaching services are delivered virtually or over the phone. Please note, these coaching consultations will not be recorded using audio or AI, however the usual notes or records taken during an in-person consultation will occur. Prior to commencing the coaching services, you will need to agree to participate in these online or telephone consultations.
Email Newsletter Subscription
We provide a link to subscribe to The Change Lounge’s latest news and updates. This newsletter is designed to inform, educate and provide useful tips and strategies to our clients about issues pertaining to change coaching and consulting. We collect your name and email address so we can communicate with you. You may unsubscribe from our email subscription at any time by contacting us in writing.
GENERAL DISCLAIMER
The Change Lounge is a professional change consulting and coaching business specialising in empowering individuals and organisations to get unstuck, set purposeful goals and create actionable strategies for success.
Our consultants, coaches and facilitators are experienced professionals dedicated to providing guidance, clarity and strategic momentum with respect to navigating change. Please note, The Change Lounge does not offer clinical mental health advice, diagnosis or treatment. Our services are not a substitute for therapy or medical care. If you have mental health concerns, we encourage you to consult a qualified clinician.
The consulting and coaching process supports personal and professional growth and development and is not intended to address mental health conditions. By engaging with The Change Lounge, you acknowledge and accept the scope and limitations of our services. As a client of The Change Lounge, you recognise that any decisions or actions taken during or as a result of coaching sessions or other services, are entirely your choice and responsibility.
PAYMENT TERMS
To order to confirm a coaching session, we ask for payment prior to your scheduled coaching appointment at least 24 hours in advance. Payment is accepted via EFT.
CANCELLATION POLICY
We have a 24-hour cancellation or rescheduling policy. We kindly ask you to cancel or reschedule your coaching session within this time frame to avoid being charged a cancellation fee. For Monday appointments, please notify us by the preceding Friday.
We understand that sometimes unexpected circumstances can arise and this may not always be possible, so we are happy to make exceptions when necessary.
